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KMID : 0387320060160030052
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Korean Journal of Health Policy and Administration
2006 Volume.16 No. 3 p.52 ~ p.69
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Development of Organizational Performance Evaluation Indicators of A Public Health Center Using Balanced Scorecard Approach - Health Promotion Team of K City Public Health Center -
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Shin Eui-Chul
Sohn Hae-Sook
Koh Kwang-Wook
Shin Jun-Ho
Lee Moo-Sik
Na Baeg-Ju
Choi Soo-Mi
Kim Ye-Soon
Jeong Jong-Sup
Lee Key-Hyo
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Abstract
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Researchers indicates several issues as to performance evaluation methods for public health centers. Firstly, health centers are passively involved in the evaluation process, the performance indicators are activity-oriented, and mostly unrealistic. Balanced Scorecard is one of the methods for evaluating organizational performance, which is utilized at current in many industries including public sector. The purposes of this study is to apply balanced scorecard approach to a public health center and to develop performance indicators as well as their vision and strategies. For developing performance indicators, researchers selected K City Public Health Center and implemented brainstorming with members of health promotion team. Through team process they suggested goals, strategies and several indicators they considered proper to accomplish their shared vision. And then appropriateness of the indicators were evaluated by professional researchers in health promotion field for consensus building by email questionnaire. Based on survey and professional consensus meeting, 11 performance indicators were tailored in four perspectives as well as 6 strategies and 10 strategic goals, which are steps for accomplishing shared vision of health promotion team. For details, refer to the paper. Most members of health promotion team were satisfied with the indicators. However issues such as low level of recognition and familiarity with a new concept of BSC, and cultural resistance to strategic approach in public organizations should be addressed for future application and dissemination of BSC technique to public health organizations.
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KEYWORD
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Organizational performance, Public health center, Balanced scorecard
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